Terms of Service
1. About Local Leads
Local Leads is a New Zealand-based provider of managed customer-acquisition systems for local service businesses, combining WordPress websites, local SEO, Google Business Profile management, content, lead follow-up, review automation and reporting.
2. Services
Local Leads offers the following services, as described on our website:
- Website foundation - a custom 5-page WordPress Smart Site, or a managed Local Smart Page for clients choosing the BYO Site option
- Google Business Profile (GBP) management - including 1, 2 or 4 posts per month according to the chosen plan
- Managed local SEO and GEO - targeting 3, 6 or 10 suburbs according to the chosen plan
- Content activity - including project or blog content at the frequency shown on the chosen plan
- Review automation - managed review-request workflows designed to build customer feedback and reputation
- Lead capture and follow-up - including website lead capture, missed-call text-back, SMS follow-up and booking workflows
- AI Receptionist - optional on Lift, Growth and Dominate at the advertised add-on fee, subject to fair-use limits
- Authority and competitor activity - citations, schema, competitor insights, backlinks and gap analysis where shown on the chosen plan
- Monthly performance reporting
- Pay-Per-Lead (PPL) add-on - we manage Google Ads and charge a flat fee per qualified inbound lead
The specific services included in your engagement are defined by your chosen plan and confirmed during onboarding.
3. Minimum Term and Cancellation
All Local Leads plans require a minimum commitment of three (3) calendar months from the date of onboarding. After the minimum term, the engagement continues on a rolling monthly basis.
The minimum term allows time to build and launch the system, establish the campaign and give it a fair opportunity to demonstrate value. After the minimum term, you may cancel with 30 days' written notice by email to hello@localleads.nz. Service and billing end when that notice period expires.
4. Fees and Payment
Fees are charged monthly in advance in New Zealand Dollars (NZD) and are exclusive of GST (15%) unless otherwise stated.
Invoices are issued at the start of each billing month and are due within 7 days. Failure to pay within 14 days may result in suspension of services.
For the Pay-Per-Lead add-on, fees are invoiced monthly in arrears. A 'qualified lead' is an inbound phone call or form submission from a genuine prospective customer in your service area, where calls last more than 45 seconds. Disputed leads will be reviewed in good faith.
5. Results and No Guarantees
Local Leads will use its best endeavours to improve your local search visibility. However, we do not guarantee specific rankings, lead volumes, or revenue outcomes. Search engine algorithms are outside our control and results vary by service, location, competition and market conditions.
Any case studies, testimonials, or calculator estimates shown on our website are illustrative only. Past performance is not a guarantee of future results.
6. Client Responsibilities
To enable us to deliver services effectively, you agree to:
- Provide accurate information during onboarding
- Grant access to your Google Analytics, Search Console, and Google Business Profile as required
- Respond to reasonable requests from our team within a reasonable timeframe
- Notify us of significant business changes (e.g. change of address, new service areas)
We are not liable for underperformance resulting from withheld access or information.
7. Intellectual Property
The client owns their domain, supplied assets, published content and completed WordPress website. On request after termination and settlement of all outstanding invoices, Local Leads will provide the WordPress website in a form suitable for migration to the client's own hosting or another provider.
Managed Local Leads functionality - including missed-call text-back, automated follow-up, booking workflows, review automation, lead inbox, reporting integrations and ongoing SEO activity - is provided as part of the active service and ends on termination unless separately agreed in writing.
Local Leads retains ownership of its software, automation infrastructure, reusable frameworks, templates, processes and methodologies. These are not transferred with the WordPress website.
8. Confidentiality
Each party agrees to keep confidential any non-public business information shared during the engagement and not to disclose it to third parties without consent, except as required by law.
9. Limitation of Liability
To the maximum extent permitted by NZ law, Local Leads' total liability to you is limited to the total fees paid by you in the three months preceding the claim.
We are not liable for indirect, consequential, or loss-of-business damages, including lost revenue, lost profits, or business interruption.
Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.
10. Termination
Either party may terminate the engagement at the end of the minimum term with 30 days' written notice.
Local Leads may suspend or terminate services immediately if: (a) payment is overdue by more than 14 days; (b) you breach these terms and fail to remedy the breach within 14 days of notice; or (c) you engage in conduct harmful to our team or reputation.
Upon termination, we will provide any final reports due. The client keeps their domain, content and completed WordPress website, while managed Local Leads features and campaign activity cease. The client should revoke our platform access after the agreed handover is complete.
11. Governing Law
These Terms are governed by the laws of New Zealand. Any disputes shall be resolved in the New Zealand courts.
12. Changes to These Terms
We may update these terms from time to time. Active clients will be notified of material changes by email. The current version is always available at localleads.nz.
13. Contact
Email: hello@localleads.nz
Website: localleads.nz/local-leads-contact